Running payments
A payment run works out what everyone is owed for a period, from approved reports only.
1. Create the run
- Go to Payments and click New payment run.
- Give it a name (for example "October 2026"), choose the dates, and the pay rules for agents and team leads.
- Optionally limit it to some teams, people or locations, then click Calculate.
2. Check it
- Each line shows the enrollments, target, rate and amount. Pending reports are listed as "not counted": approve them and click Recalculate to include them.
- Use Adjust on a line for a bonus or deduction, with a reason.
- A warning shows how many people still have no bank details.
3. Finalize
Click Finalize when the numbers are right. The reports in a finalized run are locked so they cannot be paid twice.
4. Pay
- From your own bank: download Schedule (Excel), pay in your bank, then click Paid outside: mark as paid and enter the reference (and proof if you have it).
- From the Jagora wallet: top up the wallet, then click Pay from wallet. Money goes to each person's bank account; failed transfers can be retried. New or changed bank accounts wait 24 hours before they can be paid.
Agents and team leads see their payments and payslips under My payments.
Still stuck? Email [email protected] or chat on WhatsApp.