The phone app

Agents and team leads use the Jagora Android app (Android 7 and newer). Without the app, everything also works in the phone's web browser at jagora.asfartec.com.

Install the app

On the phone, open jagora.asfartec.com/app and tap Download for Android.
Open the downloaded file. If asked, allow your browser to install unknown apps, then tap Install.
Only install from that page, never from a file someone forwards to you.

Sign in and quick unlock

Sign in with your phone number and password. The first time, you choose a new password.
The app offers a 4-digit PIN (and fingerprint) so you don't type your password every time. It locks again after 5 minutes away; 5 wrong PINs sign you out.
Forgot your password? Tap Forgot your password? and we text you a code.

Send your daily report (agents)

Tap Send daily report. Check the date, device and site, enter the number enrolled and any other boxes your company asks for.
The app records where you are when you send it. If location is off, the report still goes.
No data? The report is saved on the phone and sent by itself when you are back online. Home shows "waiting to send" until then.
Today on the home screen shows whether your report is pending, approved or rejected. A rejected report shows the reason; send a new one with the right details.

Approve reports (team leads)

Tap Reports to approve, tick the reports and tap Approve, or open one to approve or reject it with a reason. Who hasn't reported today lists agents to call.

Payments, devices and messages

My payments: what you were paid, and your payslips.
My device: report a fault and follow the repair.
The bell shows messages such as a rejected report or a payment sent. Allow notifications so they also reach you when the app is closed.

Updates

When a new version is ready, the app shows Update available and takes you to the download page. Installing over the old version keeps your reports and sign-in.

Still stuck? Email [email protected] or chat on WhatsApp.