Adding agents and devices
Add team leads and agents
- Go to Users and click Add user.
- Enter the full name and phone number, and choose the role. For an agent, choose their team lead and usual site.
- Add their bank details for payment now or later. You can click Check with bank to confirm the account name.
- Save. Jagora shows a temporary password once (or texts it). Share it with the person; they change it the first time they sign in.
Many people at once? Use Import from Excel on the Users page, or share a registration link so they sign up themselves.
Add devices
- Go to Devices and click Add device.
- Enter the 15-digit IMEI, the brand and, if you use one, your own tag (for example KIT-01). To control the brands people can pick, go to Devices → Brands.
- Click Assign and choose the agent. Each agent holds one device at a time.
Moving and fixing devices
- Return to store takes a device back from an agent. Then assign it to someone else.
- Agents and team leads can Report a fault on a device. Faults appear under Device faults, where you update them until fixed.
- Every device keeps its full history: who held it, when, and every change of status.
When someone leaves
Return their device to store, then edit the user and click Disable account. Their past reports and payments stay on record.
Still stuck? Email [email protected] or chat on WhatsApp.